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年11月28日 COPC Internal Training_Day 1 – COPC Internal Training Day 1 1 Introduction to 4 4 COPC Performance Management System COPC CSP . 完成每天的 工作量技能要求: 技能要求: 熟悉操作系统(Windows XP/Vista) 有. COPC DLL is a light-weight activeX for SCADA developer. Windows Windows NT Windows Windows Windows XP Windows. (5) COPC Inc “COPC OSP Standard” Release a, Version . not mutually contradict, see Extreme Programming (XP) Six Sigma CMMI.

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After reading you will understand the background and the practical basics of this contactcenter management strategy.

Do you recognize the practical explanation or do you have more suggestions? The family of standards was developed because several American companies such as Dell, Motorola and American Express were dissatisfied with their outsourcing of customer contacts. Tracked and recorded by cause or symptom Analyzed quarterly.

Approaches must be fact-based. This article describes COPC in a practical way. Approaches must be structured. What are your success factors for the good contact center management?

Companies can only retain the official accreditation if they recertify every two years. The combination of approaches and deployment must make it possible for the entity to meet the other requirements of the COPC Standard. Comparative data must be updated at least every two years. The Standard CSP helps define customer service centre performance. The 12 rules of giving negative feedback. Please enter your comment!


With a positive output, because contact centres that use this standard are considered to be very customer-friendly. Targets must be set consistent with the statement of direction using comparative data representative of high-performance organizations.

COPC DLL – Free download and software reviews – CNET

The success lies in the fact that it immediately proves itself. COPC, a performance management strategy.

Activity Log December 29, Please enter your name here. The CSP must measure and manage complaints and other key indicators of client dissatisfaction at the program level, across multiple programs for a client, and at the entity level across clients.

The approach offers defined processes and measurement capabilities to view the results of the qualified suppliers. Quality is doing things accurately at the first attempt. This is why a group of customer contact centre consultants decided to develop a model with which cost and quality can be controlled and managed.

Retrieved [insert date] from ToolsHero: The findings of approximately leading customer contact centres worldwide have served as a model for this standard. Comparisons include or more of the followings: Customers will be satisfied when their calls are dealt with correctly and as a result costs will be reduced.


COPC DLL Download | ZDNet

How to cite this article: Coppc-2000 up-to-date with our latest practical posts and updates? Deployment refers to how extensively these approaches are used throughout the CSP organization. Companies can only work with this standard if they are certified. Save my name, email, and website in this browser for the next time I comment.

COPC standards

Samples must be representative. COPC standards3. This may be a company that has outsourced customer contacts to a third party. In addition, the approach makes it possible to have immediate access to the performance of customer contacts.